Shipping, delivery and returns
To get best deals on shipping, our rates depend on both the location of the destination and weight / volume. Please note that it is not the same send a wall light than a furniture set.
Shipping costs appear during the purchase process. Prices shown in the online shop are peninsular Spain. Shipments to the Balearic Islands, Canary Islands, Ceuta and Melilla have a supplement of transport and can also result in fees and taxes in customs (not included) which should be borne by the customer upon receipt (in the Canary Islands, Ceuta and Melilla).
In Europe there are shipments within the European Union and countries with customs agreements with the EU. The calculation of shipping costs depend on the area of distribution and he is calculated automatically to indicate the destination during the purchase process. Consults other areas and countries.
Remember that the costs of shipping to Canarias, Ceuta, Melilla and areas not belonging to the European Customs Union do not include costs (tariffs) of import (if required them), that they will be paid in cash on arrival by the receiver of the goods. It is not always possible to make deliveries to these areas. If not the store so, please contact us at email@example.com
Form of delivery
Transport prices include the management, preparation and shipping (do not include the installation or put up). Small products are delivered to the door of the delivery address, but furniture, mirrors, sinks and other bathroom and big furniture products are delivered, generically, in the "shipping address street curb".
Furniture shipments are sent in format "pallet", well sealed and in different units (for safety). The assigned carrier is not required has upload it to housing or to come to your home or business. If you want to be sure, contact us options and prices. In addition, high-volume deliveries (such as bathroom furniture), the carrier may need help meanwhile to download objects, since these shipments are not "door to door".
Products purchased on our website will be sent according to the different areas of delivery available at that time (currently all countries of the European Union (EU-UE), regardless of their currency). The order will be sent to the address indicated at the time that you made your purchase.
The period between the order and the date of the first delivery attempt by the transport company in the indicated address in order, corresponds to the sum of these 2 factors:
1. The term of preparation of shipment: validation and verification of your data + payment + your order preparation + collected by the transport company.
2. The period of transportation and delivery of your order. You will be informed by email with the data of shipment, the expected date of delivery announced by the transport company.
Delivery times are in business days. These times are calculated from capital to capital, so if you don't live in a State or province capital, must add to these times 48 hours.
It should be noted that the orders will be shipped within the limits of stock available. In the case that there is any rupture of stock or unavailability time of an article, we promise to send you an email as soon as possible (from the date in which placed the order) to communicate the term that we can send you your(s) product(s). Where it was not interested in waiting, you can request the return of the amounts that have been satisfied by that article, return which will be done within a maximum period of 30 days.
Delivery time when ordering must pass through customs, will depend on the time it takes to pay taxes (except for customs inspection).
In any case, once order leaves our warehouse, you can keep track of the location of your order and delivery day approximate through a tracking code we will send you by e-mail / SMS and which can be used from the website of the assigned carrier.
We do our utmost to respect deadlines listed in our online store. However, can not get responsible for the consequences due to a delay in shipping or a packet loss caused by persons other than the contract of carriage, for yourself, or for unpredictable or insurmountable reasons of force majeure or reasons.
On the other hand, the method of payment chosen by you may affect delivery times. These time limits are computed on weekdays - Monday to Friday - since we do not make shipments / deliveries on holidays, Saturdays or Sundays. The delivery times indicated are approximate. In any case, a delay in delivery with respect to the required deadline does not entitle customer to demand compensation.
Should you not receive a packet within the period indicated, be held an investigation along with the carrier, which could last several days. During this period, shall be no forwarding or refund of your order.
We advise you to check upon receipt of your package that everything complies with your order and in perfect condition. If it does not agree with the delivered items or the same status, firm and hand indicated on the delivery note of the carrier the anomalies found to meet him.
In the case of whether an order of large volume or weight, which may not be carried by a single person of the transport agency, make sure that a person without a disability is available to help the driver. It is not a service door to door.
If you have any questions about this service or you need any help or clarification, do not hesitate to contact us. We are to help you.
IMPORTANT: Remember, shipping and/or management costs are not included in the price of the products and they will be shown to you before finalizing your purchase, depending on the direction of shipment of each order. These rates do not include installation or implementation underway. In addition, high-volume deliveries (such as bathroom furniture) carrier may need help for its part to download objects, since these shipments are not "door to door". The costs of shipping to Canarias, Ceuta, Melilla and not belonging to the European Union customs areas do not include costs (tariffs) of import (if required them), which will be paid in cash on arrival by the receiver of the goods.
If you do not collect the shipment within the time limits stipulated by the carrier, you will be charged the expenses of return to our stores. Once received, will be returned the amount you deposit to purchase less shipping costs and return.
Checking of the goods for damage caused in transit
Some products, because of their delicate and fragile nature, may suffer damage and breakage caused in transport, including the external elements of the packaging.
Where your shipment present damage due to transport, you must indicate the anomalies on the delivery of the carrier. Claims are not accepted by these causes upon receipt of the goods. All motivated by damage in transit claims should be directed to the carrier before accepting delivery. Remember do not dispose of the packing of products to check that they are in perfect condition and verify that all products match that they asked for.
Check your order (though that suppose to open it carefully in the street) and if you notice that the merchandise arrives hit or visible damage in its outer packaging, please, indicate this in the delivery note of the transport agency and contact with us. If damages are not releases at that time we can not make claim to the transport company.
If another person signed on its behalf by goods, undertakes to inform you that this must be reviewed and accept liability for any loss or damage should someone sign on your behalf and do not perform the appropriate checks.
Right of revocation, withdrawal or refunded
The buyer has fourteen (14) working days to return a product you are not satisfied. Within this period, may return such product (return shipping costs shall be borne by its) along with the invoice. This right of withdrawal shall not apply to products made in accordance with specifications given by you or clearly personalized, which, by its nature, can be returned or may deteriorate or expire rapidly.
For any package that you want to return, shipping costs shall be borne in charge. We recommend that you protect your(s) article(s), since in the event of returns in exercise of his right of withdrawal, or failures or defects which are not covered by the legal guarantee of conformity, you will be responsible for any damages that suffered during transport. For this reason, we can suggest return us merchandise by mail or carrier and insured for the value of the product. This insurance will be very useful in the event of damage or loss of the goods by the carrier. In any case, the eventual return expenses are borne by the purchaser.
When the user returns a product in exercise of his right of withdrawal only will be accepted for products that are shipped with its original packaging, in new and full State (with accessories, manuals, cables, etc.) Articles that have been submitted incomplete, damaged, or damaged by the customer, will not be accepted and will only be accepted provided that the use that is made of good has been in accordance with the nature of the same.
The time limits mentioned above apply from the day of receipt of the order.
Please note that you must check the product before signing your delivery, if there is subsequently any break or damage shall be caused by you and this will not be in warranty.
To make a return, use the section in your personal area or please contact us at the address firstname.lastname@example.org or through our contact form with your personal data, order number (to identify the management) and, if appropriate, the reason for the return (this last is optional to validate the quality and satisfaction of our clients). In the shortest possible we will contact with you to manage the operation.
All packages sent to our headquarters will be rejected and / or which is sent freight collect. In these cases the package will be rejected and returned.
In case of refund:
If the product is returned within the fourteen (14) working days (the date of the seal, certificate or receipt of shipping transport company will give faith) from the delivery at home, will refund you using the same method used by to make the payment. Where this method of reimbursement is not practicable, we will refund it is by bank transfer to the account number to indicate to us and that you are the holder. In the event of a technical analysis of the product in the context of the right of withdrawal, we will do everything possible to repay to the customer in the shortest time. This period will depend on the technical tests performed by the after sales service of the manufacturer, with a maximum duration of 30 days.
If you need any help to make this management, do not hesitate to contact us. We are to help you.
SPECIAL TRANSPORTATION PROMOTION:
Valid until 31-12-2019
Free Shipping* in peninsular Spain. In the other destinations you can calculate your cost, with the equivalent discount already included, in your shopping cart before you finish the order.
*Valid for Peninsular Spain. Other destinations in Spain and the European Union have a supplement depending on destination (customs rates, if any, to be paid by the recipient are not counted: Canary Islands, Ceuta and Melilla). This supplement is calculated automatically during the purchase process and you can see it before finalizing your order. For orders outside the EU, please consult us.